To Our GULA CUSTOMER,
The global spread of COVID-19 is affecting every one of us. The safety and health of our communities, including our loyal customers and dedicated associates, is always of the utmost importance to us. Therefore, we wanted to share an update on how GULA MAGICK is responding.
Our Website is always open.
Online support 24/7
Please see below for a list of commonly asked questions related to COVID-19 and how it is impacting our business operations and our customers.
CAN I EXPECT MY SHIPMENT TO BE DELAYED?
Our fulfillment centers and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams.
WILL MY ORDER BE DELAYED DUE TO COVID-19?
At checkout, we’ll provide you with an estimated delivery time frame for your order based on your shipping method. Our carriers are making every effort to maintain normal activity however work and travel restrictions may affect shipments to and from impacted areas.
AFTER MY ORDER IS PLACED, CAN I CHANGE MY SHIPPING ADDRESS DUE TO COVID-19?
As soon as you place your order, we start working on it right away. However, please try to contact us as soon as possible, we will try our best if it’s able to change.
CAN I CANCEL MY ORDER DUE TO COVID-19?
In general, we can’t make such changes since our system start working on it once we received your order. However, we can make an exception during COVID-19, please contact us within 3 days of purchase, we will cancel your order if the shipment haven’t been sent.
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