Help Centre

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Common Questions
Shipping
Do you offer free shipping?

At GULA, we aim to keep shipping as cheap and fuss-free as possible. Should you purchase from GULA, all international orders can enjoy free delivery.  


Where can I track my order?

Once your order has been shipped, you get a confirmation email with your tracking number and all that info! You can either track through the link in your confirmation email, or log into your GULA account.


Can you offer a specific day for when delivery will be made?

Sadly not, the majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.

Are items dispatched together, or in separate packages?

We find it more efficient to dispatch items separately. As we receive items from a number of different suppliers, who will invariably deliver items at different times of the day, and sometime, on different days entirely, we dispatch items as soon as they arrive, as opposed to delaying an order whilst we wait for an order to arrive in it's entirety.

Which countries do you deliver to?

Payment
Can I cancel my order?

We cannot cancel orders after they are placed. Once your order hits our warehouse, it starts getting processed and then ships out to you!


Can I get a refund for my return?

Definitely. check out our return policy


Can I custom my order?
We want to keep this a " YES " for all products, however some merchandise products may not be possible. However, we highly recommend all customers to talk to us if you want a tailor-made product, We will try our best before saying no.

Products generally customisable: Candles, Crystal, Handmade Product, e.g Macrame, art & craft supplies...etc
Candle FAQs
Candle FAQs | Source from NCA
Are certain candle waxes better than others?

No. All types of candle waxes perform well, and will burn cleanly and safely when they are of high quality. U.S. candle manufacturers select waxes or blends of waxes based on their suitability for specific types of candles or formulation profiles, as well as their own candle-making preferences.

Is paraffin wax toxic?

No. Paraffin wax is non-toxic. In fact, paraffin is approved by the U.S. Food and Drug Administration for use in food, cosmetics, and medical applications. Food-grade paraffin is commonly used for manufacturing candles.

What causes a candle to smoke, and what can I do to correct it?

A well-made candle will create virtually no smoke when burning properly. However, if the wick becomes too long, or an air current disturbs the flame's teardrop shape, small amounts of unburned carbon particles (soot) will escape from the flame as a visible wisp of smoke. Any candle will soot if the flame is disturbed. To avoid this, always trim the wick to ¼ inch before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, then re-light.

Are candles made with "natural" ingredients or essential oils safer?

A natural ingredient, as opposed to a manufactured or synthesized ingredient, is not necessarily any safer. In fact, scores of natural ingredients are known to be extremely toxic to humans in very small amounts. NCA members are committed to manufacturing candles that use ingredients known to be safe and approved for use in candles, whether "natural" or synthesized.

Who are NCA

The National Candle Association (NCA) is the major trade association representing U.S. candle manufacturers and their suppliers. Founded in 1974, NCA acts as the collective voice for the candle industry in promoting the safe use and enjoyment of candles, pursuing product excellence through quality formulation, monitoring and responding to issues impacting the industry, and advancing the industry as a whole. The National Candle Association is widely recognized as the leading technical authority on candles and candle manufacturing. Its member companies account for more than 90 percent of all candles made in the United States.

Is candle soot harmful?

No. The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.

General FAQs
Social Media
I'm a blogger and I want to work with you. What can I do?
Sure thing. Simply drop us a message or email us at general@gula.store
Print on Demand
What is a Print on Demand (POD) title?


A POD products is a digital file stored by publishers. When a POD book is ordered by a customer, the publisher prints out a copy and sends it to us. A POD products is the same quality as a manufactured products and in no way differs in style, content or appearance. POD titles are genuine soft copies of these product and not of a lower quality. Many publishers, especially academic ones, are moving towards this new and efficient model.

Wholesale
Do you accept wholesale order?
Yes. We are currently working on our wholesaler catalog, for any interested parties, please contact us directly in the meantime.
Shipping & Delivery